Privacy Policy
Vaya Vida
Vaya Vida respects the privacy of all visitors to our site. This means we will always treat personal information confidentially. We will only use your information to process your orders quickly and carefully, and your information will only be used with your permission. The Vaya Vida webshop will not sell your information to third parties and will only make it available to third parties involved in processing your order.
Once you place an order with the Vaya Vida webshop, we need certain information from you for various purposes. Below, you'll find what information we collect, how it's used, how we obtain it, what your rights are, and how you can exercise them.
To provide you with high-quality, personalized service, we need to know certain information about you. This information will only be used in connection with services you have specifically requested, such as an order you place or information that needs to be updated. Your personal information will be added to Vaya Vida's customer database, but it will only be used by Vaya Vida for its own purposes.
Purposes and data processing
Your data will be used for the evaluation, conclusion, and execution of the supply agreement. Your data will also be used to manage the customer relationship resulting from the supply agreement. This includes targeted marketing campaigns, collecting outstanding payments, combating fraud, and complying with legal obligations. Vaya Vida will not share your data with third parties.
Legislation
The Vaya Vida webshop is responsible for processing the personal data of its members. Vaya Vida undertakes to comply with the law of 8 December 1992 on the protection of privacy and the processing of personal data, as well as all applicable regulations.
Categories
The Vaya Vida webshop is authorized to process the following categories of personal data: contact details (surname, first name, geographical address, age, email address, mobile phone number in the case of an order), all information relating to orders and returns, and the customer's IP address.
Legislation
The Vaya Vida webshop is responsible for processing the personal data of its members. Vaya Vida undertakes to comply with the law of 8 December 1992 on the protection of privacy and the processing of personal data, as well as all applicable regulations.
Payment details and secure payments
The bank details used to process order payments are collected and processed solely by our payment providers (this personal data will be processed in accordance with their privacy policies). The Vaya Vida webshop does not have access to your bank account or credit card number (although these details may be processed by the Vaya Vida webshop in the event a refund is required). A secure SSL connection is used throughout the ordering process and in contact forms.
Who processes your data at Vaya Vida?
Only employees of the Vaya Vida webshop and its logistics partners will use the personal data of members and customers. The sole purpose of this use is to deliver and invoice the ordered products and services, to contact members or customers in case of problems, to communicate personally with members and customers, or to offer them a personalized website tailored to the interests and preferences of those members or customers.
Confidentiality
Persons acting under the authority of the controller, together with the controller himself and those who have access to personal data, are obliged to ensure the confidentiality of personal data that comes to their attention, unless they are required to disclose such data by law or regulation.
The rights of our customers and visitors
As a visitor or customer of our website, you have the right to contact us and ask whether we process your personal information. Within four weeks of your request, we will inform you in writing about what data is being processed, for what purposes, how this data was obtained, to whom it is shared, and for what purposes. You also have the right to request that your personal data be corrected, supplemented, deleted, or protected. You can submit such a request if the data is factually inaccurate, insufficient for the purposes for which it is used, irrelevant, or processed in a manner that violates the law.
Unsubscribe from our newsletter
If you no longer wish to receive our newsletter or information about our special offers, please let us know by clicking the link in the newsletter.
Links on our website
The Vaya Vida website may contain third-party advertisements or links to other sites not under the control of the Vaya Vida webshop. Vaya Vida accepts no responsibility for the content of such websites or for the privacy practices of their operators. Furthermore, the inclusion of links to other sites does not imply any endorsement by Vaya Vida of the content of such sites.
Change of address
Customers agree to inform the Vaya Vida webshop of any change of address. Until the Vaya Vida webshop receives notification of a change of address, you remain liable for all orders delivered to your previous address.
Finally
If you have any questions about how your privacy is protected when you visit our website after reading this privacy policy, please email us at info@vaya-vida.com. We will answer your questions as quickly as possible.
Vaya Vida reserves the right to amend this privacy policy at any time in response to developments in technology, legislation, processing, or regulations. Changes will be announced on this page.